Privacy Policy

At The Candle Ritual, we are committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, interact with us or purchase our candles and related products.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Shipping & Billing Address
  • Order and purchase details
  • Information provided when you contact us or make an enquiry
  • Payment-related information required to process your order

Non-Personal Information

We may automatically collect certain technical information, such as:

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data
  • Cookies and Analytics Information

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Provide shipping and delivery services.
  • Send order confirmations and important order updates.
  • Respond to customer enquiries and support requests.
  • Improve our website, products and customer experience.
  • Maintain website security and prevent fraudulent or unauthorized activities.
  • Send promotional information or updates where you have provided appropriate consent.
  • Comply with applicable legal and regulatory requirements.

3. Payment Security

Payments made through our website may be processed through secure third-party payment service providers.

The Candle Ritual does not directly store sensitive payment credentials such as card details, CVV or UPI PIN on its own website.

Payment information is handled according to the applicable security and privacy practices of the respective payment service provider.

4. Cookies Policy

Our website may use cookies and similar technologies to:

  • Improve your browsing experience.
  • Remember certain user preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Support website functionality and analytics.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared only when reasonably necessary with:

  • Courier and logistics partners for order delivery.
  • Payment service providers for processing payments.
  • Website hosting or technology service providers where required to operate our website.
  • Government authorities or legal agencies when required by applicable law.

Third-party service providers are expected to handle information in accordance with applicable privacy and security requirements.

6. Data Protection

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We encourage users to keep their account credentials and other personal information confidential.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where legally applicable.
  • Withdraw consent for certain communications.
  • Opt out of promotional or marketing communications.

To exercise these rights or ask questions about your personal information, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites, services or social media platforms.

The Candle Ritual is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services or applicable legal requirements.

Any updated Privacy Policy will be published on this page. We encourage you to review this page periodically for the latest information.

10. Contact Us

The Candle Ritual

Address:
16h Cross Rd,
Hebbal 560024,
Bengaluru, Karnataka, India

Phone:
+91 89715 42324
+91 76766 95075

Email:
hello@thecandleritual.in

Website:
thecandleritual.in