Refund & Return Policy

At The Candle Ritual, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect or missing product, please contact us as soon as possible so that we can review the issue and assist you.

To be eligible for a return or replacement, the product should be unused and in the condition in which you received it. The product should also be retained in its original packaging.

For damaged packages, customers are requested to take photographs of the package before opening it and record an unboxing video whenever possible.

Non-Returnable Items

Due to the nature of our products, certain items may not be eligible for return or replacement, including:

  • Personalized or customized candles once production has started.
  • Candles that have been used or burned.
  • Products damaged after delivery due to improper use or handling.
  • Products returned without the original packaging where required.
  • Products that are returned without proof of purchase or order details.

To complete a return or replacement request, we may require your order ID, proof of purchase and photographs/videos of the product and packaging.

Refunds

Once your request is received and the returned product or provided information is reviewed, we will notify you regarding the approval or rejection of your refund or replacement request.

If your refund is approved, the refund will be processed through the applicable payment method, subject to the applicable processing time.

Refund eligibility may depend on the condition of the product and the reason for the return.

Damaged or Defective Products

If you receive a product that is damaged or defective:

  • Contact us within 48 hours of delivery.
  • Provide your order ID.
  • Share clear photographs/videos of the product and packaging.
  • For damaged packages, photographs before opening and an unboxing video are recommended.
  • Our team will review the issue and provide an appropriate resolution, such as replacement or refund, where applicable.

Incorrect or Missing Product

If you receive an incorrect or missing product:

  • Contact us within 48 hours of delivery.
  • Provide your order ID.
  • Share photographs/videos of the package and products received.
  • Our team will review the issue and provide an appropriate resolution, such as replacement, where applicable.

Sale Items

Refund or return eligibility for sale or promotional products will be subject to the terms mentioned at the time of purchase.

Exchanges

We may replace a product if it is received damaged, defective, incorrect or missing, subject to review and availability.

If you need assistance with an exchange or replacement, please contact us with your order ID and supporting photographs/videos.

Personalized or customized candles may not be eligible for exchange once production has started.

Gifts

If the product was purchased as a gift and is eligible for a return or replacement, the request will be processed according to the applicable return and refund terms.

For personalized gifts, return or replacement eligibility may be limited because the product is created specifically according to the customer’s requirements.

Shipping Returns

If a return is approved by The Candle Ritual, our team will provide the applicable return instructions.

Customers should not send products back without first contacting us and receiving confirmation from our team.

Return shipping arrangements and charges, where applicable, will depend on the reason for the return and the outcome of our review.

Contact Us

The Candle Ritual

Address:
16h Cross Rd,
Hebbal 560024,
Bengaluru, Karnataka, India

Phone:
+91 89715 42324
+91 76766 95075

Email:
hello@thecandleritual.in

Website:
thecandleritual.in