Shipping Policy

At The Candle Ritual, we are committed to delivering your handcrafted candles safely and on time. This Shipping Policy explains our shipping process, delivery timelines, charges, tracking and other important information related to your order.

1. Order Processing

  • Orders are processed after successful confirmation of payment.
  • Orders are generally dispatched within 1–3 business days.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Once your order has been dispatched, you may receive shipping and tracking information through your registered contact details.
  • Processing time may be longer during sales, promotional periods, festivals, holidays or unforeseen circumstances.
  • Personalized or customized candle orders may require additional processing time.

2. Shipping & Delivery

  • We deliver orders to serviceable locations across India.
  • Delivery timelines depend on your location, courier availability and other logistical factors.
  • Estimated delivery time is generally 3–7 business days after dispatch.
  • Remote or difficult-to-service locations may require additional delivery time.
  • Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
  • Shipping charges may vary depending on the delivery location, order value, order weight or applicable offers.
  • Any applicable free-shipping offer will be subject to the terms mentioned on the website.

4. Order Tracking

Once your order has been dispatched:

  • A tracking number may be provided through your registered email address or mobile number.
  • You can use the tracking details provided by the courier partner to check your shipment status.
  • Tracking information may take some time to become active after dispatch.

5. Delivery Attempts

  • Our courier partners may make multiple delivery attempts.
  • Customers are requested to provide accurate and complete shipping information, including name, address, PIN code and contact number.
  • If delivery fails because of an incorrect address, unavailable recipient or incorrect contact information, additional delivery charges may apply where applicable.

6. Delayed or Lost Shipments

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Transportation issues
  • Courier service delays
  • Public holidays
  • Incorrect or incomplete address information
  • Unforeseen circumstances or other events beyond our control

If your order appears to be significantly delayed or lost, please contact The Candle Ritual so that we can coordinate with the courier partner.

7. Damaged Package

If you receive a package that appears damaged or tampered with:

  • Please take photographs of the package before opening it.
  • Record an unboxing video whenever possible.
  • Contact The Candle Ritual as soon as possible.
  • Any damage-related complaint should preferably be reported within 48 hours of delivery.

Our team will review the information provided and assist you according to our applicable Return & Refund Policy.

8. Incorrect or Missing Product

If you receive an incorrect or missing product:

  • Contact us within 48 hours of delivery.
  • Provide your order ID and photographs/videos of the package and products received.
  • Our team will review the issue and provide an appropriate resolution, such as replacement, where applicable.

9. Address Changes

Customers should carefully check their shipping address before placing an order.

If you need to change your delivery address, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

10. Contact Us

The Candle Ritual

Address:
16h Cross Rd,
Hebbal 560024,
Bengaluru, Karnataka, India

Phone:
+91 89715 42324
+91 76766 95075

Email:
hello@thecandleritual.in

Website:
thecandleritual.in