Terms & Conditions

Welcome to The Candle Ritual. By accessing and using our website, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1.General Information

The Candle Ritual offers handcrafted candles, personalized candles, gifting collections and occasion-based candle products through its website.

By using this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

All product information, descriptions, images, pricing and availability displayed on the website are subject to change without prior notice.

2. Products & Quality

We are committed to offering thoughtfully crafted candles designed for different occasions, moods and gifting moments.

  • Product images are provided for representation and may vary slightly from the actual product.
  • Candle colour, finish, fragrance and packaging may vary slightly from time to time.
  • Product specifications, availability and designs may be updated without prior notice.
  • Due to the handcrafted nature of our products, minor variations may occur between individual candles.
  • Customers should read the product description, fragrance information and usage instructions before purchasing.
  • Candles should always be used according to the safety and burning instructions provided with the product.

3. Pricing & Payments

  • All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.
  • Prices may be changed or updated without prior notice.
  • Orders are confirmed only after successful payment or confirmation through the applicable payment method.
  • We reserve the right to correct pricing, product or payment information errors before order dispatch.
  • Customers are responsible for providing accurate billing and payment information.

4. Shipping & Delivery

  • Delivery timelines may vary depending on the customer’s location, product availability and order quantity.
  • We aim to dispatch confirmed orders within the stated processing time.
  • Personalized or customized orders may require additional processing time.
  • Delivery may be delayed due to logistics, weather, holidays or other circumstances beyond our control.
  • Customers must provide an accurate name, address, phone number and other required delivery details.
  • The Candle Ritual is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

5. Order Cancellation

  • Cancellation requests may be accepted if the order has not yet been processed or dispatched.
  • Once an order has been dispatched, cancellation may not be possible.
  • Personalized, customized or specially processed orders may not be eligible for cancellation once production has started.
  • Refunds for eligible cancelled orders will be processed according to our applicable refund policy.

6. User Responsibilities

By using our website, you agree not to:

  • Use the website for any unlawful or unauthorized purpose.
  • Provide false, misleading or inaccurate information.
  • Attempt to damage, hack or interfere with the website or its functionality.
  • Copy, reproduce or misuse our website content, product information, images or branding without permission.

Customers are responsible for maintaining the confidentiality of their account information and login credentials, where applicable.

7. Intellectual Property

All website content, including the The Candle Ritual name, logo, text, product images, graphics, designs and other materials, belongs to The Candle Ritual or its respective rights holders.

No content may be copied, reproduced, modified, distributed or used commercially without prior written permission.

8. Limitation of Liability

The Candle Ritual shall not be responsible for:

  • Indirect or incidental losses arising from the use of our website or products.
  • Delivery delays caused by third-party logistics providers.
  • Losses resulting from incorrect or incomplete information provided by customers.
  • Website interruptions caused by technical issues or circumstances beyond our reasonable control.

Important: Candles should always be used responsibly and according to the product-specific safety and burning instructions. Never leave a burning candle unattended and keep candles away from children, pets, flammable materials and drafts.

9. Changes to Terms

The Candle Ritual reserves the right to modify or update these Terms & Conditions at any time.

Any changes will be published on this page. Customers are encouraged to review this page periodically for the latest information.

10. Contact Us

The Candle Ritual

Address:
16h Cross Rd,
Hebbal 560024,
Bengaluru, Karnataka, India

Phone:
+91 89715 42324
+91 76766 95075

Email:
hello@thecandleritual.in

Website:
thecandleritual.in